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I've seen hundreds of businesses succeed at franchising. I've also seen a number fail. While the paths taken by the successful are many and varied, the paths to franchise failure are surprisingly predictable.
Failure, like success, does not happen by mistake. It happens because people made the wrong choices. Unfortunately the mistakes we make in business are often avoidable. Here are six common mistakes companies make when seeking to franchise their business.
1. Ready, Fire, Aim
Probably the single greatest mistake made by budding franchisors
is a lack of planning. Too often, we find that new franchisors
start out by asking their lawyers to draft their franchise legal
documents without giving a thought to the importance of the
business decisions that these documents contain.
Franchising is like business on steroids. Small mistakes get replicated over and over until they cause major failures. A one percent mistake on a royalty -- multiplied over 100 franchisees -- can literally cost a franchisor tens of millions of dollars. That is often the difference between success and failure.
There are literally dozens of these make-or-break decisions that an entrepreneur needs to make when structuring a franchise offer.
2. Me, Too
Closely related to the issue of planning is the "follow the
leader" mentality that often finds its way into the franchising
process. Many entrepreneurs will come to franchising after
observing successful competitors, believing that success depends
on duplicating their strategy.
This could not be further from the truth.
Few of us are old enough to remember that when McDonald's first arrived on the scene, it was promptly greeted by dozens of knock-off concepts that have long since met their makers. Why did Burger King succeed? It said, "Have it your way," and dared to be different.
Too often, we see franchisors whose business strategy seems to be to duplicate the Franchise Disclosure Document of their largest and most successful franchisor, only to find years later that the strategy failed miserably. The key to success can lie in differentiation.
But even if its competitor did a good job of planning -- and
there is no guarantee that it did -- the new franchisor's
circumstances are different. A different business model.
Different management team. Different philosophy. Different
market. Different investment requirement. Different training
requirements. And if nothing else, different competitors.
Copying the industry leader's strategy is not a strategy. It is
often a recipe for disaster.
3. Do-It-(Wrong)-Yourself
New franchisors typically have one thing in common: They are
already running a successful business. The entrepreneurs who
founded these businesses are almost universally resourceful,
self-confident, and accustomed to substituting hard work for
growth capital. Odds are good that they built their first
business without relying on outside help, so why would
franchising be any different?
The business of franchising requires the franchisor to have or acquire expertise in a number of areas in which they probably have limited experience. These, to name a few, may include strategic planning, organizational development, financial analysis, franchise legal documentation, operations documentation, training, franchise marketing, and franchise sales. We often see new franchisors relying on their internal resources and a local lawyer who does not specialize in franchising, only to repeat mistakes that were readily avoidable. Trial-and-error is an expensive way to learn franchising.
4. Failure to Budget
Franchising can be a low cost means of achieving rapid growth for
your business. But it is not a "no cost" means of growth.
To start franchising, new franchisors usually need to budget time and resources for the development of strategic plans, operations manuals and marketing materials. They need to anticipate legal fees associated with the development of their contracts, disclosure documents and state registrations. They are likely to have accounting, printing, travel and other associated expenses. And they will need to invest in franchise marketing and in building the franchise organization.
For franchisors who want to sell only a franchise or two and just get their feet wet, the investment in franchising can be minimal. But for a franchisor with aggressive growth goals, these costs can be significant.
- Related: How to Franchise Your Business
5. Can't Say 'No'
One of the biggest mistakes in franchising can happen soon after
the franchisor initiates its franchise sales efforts. After
spending $50,000 to $200,000 on the development of a new
franchise program, franchisors generally come out of the gates
ready to sell. And when a marginal candidate comes to the door
waving a check for $35,000, the first instinct may be to
recapture some of the capital invested in franchising.
But these first few franchise sales can end up being the ones
they regret in the future. Nothing is more important to franchise
success -- and to a brand -- than the quality of its
franchisees.
The best franchisors start with high standards from the outset
knowing that these franchisees will be brand ambassadors for
years to come.
6. Focus
Perhaps the most ironic mistake made by new franchisors is that
they do not fully understand the single most important tenet of
franchising: Make your franchisees successful and you will
succeed as a franchisor.
Young franchisors may focus on how fast they can grow the business, when they should be focusing on making their franchisees successful.
Successful franchisees pay more royalties, require less support, provide great public relations, buy more franchises for themselves and promote the brand to new franchisees. Failing franchisees cost more, pay less and make it harder to sell and grow.
Franchising's greatest strength -- the ability to grow largely
unconstrained by the constant demand for investment capital --
can also be its greatest weakness. Sell faster than your ability
to support your franchisees, and you're likely to fail as a
franchisor. Focus on their success, and odds are good that
success will follow.
Copyright © 2012 Entrepreneur.com, Inc.
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