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Southwest apologizes to mom kicked off flight

2-year-old’s ‘Go! Plane! Go!’ and ‘I want Daddy’ screams too much for crew

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updated 1:17 p.m. ET Nov. 2, 2009

SAN JOSE, Calif. - A spokesman for Southwest Airlines says the carrier has apologized to a mother who was kicked off a plane along with her unruly 2-year-old earlier this week.

Spokesman Chris Mainz said the airline called Pamela Root on Friday to apologize. He says Root also will receive a refund and a $300 travel voucher.

The crew bounced Root and her son Adam off the San Jose-bound flight because passengers could not hear preflight safety announcements.

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Root says she was confident Adam's screams of "Go! Plane! Go!" and "I want Daddy!" would subside after the plane took off Monday in Amarillo, Texas.

The 38-year-old mom said she hoped to be compensated for the portable crib and diapers she had to buy for the extra night away from home.

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© 2009 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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