Exit-row etiquette

Harriet Baskas Travel writer

Who doesn’t enjoy being seated in the exit row? The seats assure cramped passengers extra inches of legroom and are an airplane’s most coveted feature.

They’re usually assigned to top-tier frequent fliers, passengers who have paid an extra fee, those who ask nicely or folks who are simply at the right place at the right time.

In exchange for that extra space, however, the FAA expects airlines to make sure that, if needed, you’re willing and physically able to perform potentially lifesaving duties during an emergency.

So here’s a quick test: In case of an emergency, which passenger would you rather have seated in the exit row on your next flight?

• The pot-bellied businessman who spent an hour in an airport bar and who says “Don’t worry pretty lady, I know the drill,” when the flight attendant asks him to read the instructions for opening the emergency door;
• The guy recently arrested at Dallas/Fort Worth International Airport after he rushed into first class, opened an exit-row door and slid down the inflated emergency chute before his plane reached the gate?

I’d pick the latter. Really.

The guy may have been off his medication that day, but at least I know he can actually open the exit door and scramble off a plane quickly.

Could you? I’m not totally sure I could, although my frequent-flier status gets me exit-row seats fairly often. I am always diligent about reading the emergency instruction card, and I do make a note of which way the door opens. And I always say “yes” when a flight attendant asks me if I’m willing to help out should there be any trouble.

Although I exercise and am normally quite nimble, I’ve never actually picked up a 50-pound door and heaved it aside.

Is anyone serious about their seating?
Mike O’Brien, on the other hand, is confident that he could open that door and do whatever is needed in an emergency.

He flies almost every week for his job in the machine tool industry and was seated by the window in the exit row on my last flight. I noticed that he read the instruction card and studied the door handle even before the flight attendant came by to ask if he was able to handle the responsibilities that came along with the seat.

After our unusually bumpy landing, I was relieved to find out that he’s also a volunteer firefighter who takes exit-row duties to heart. “If you’re going to sit there you should definitely know what to do,” he said.

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With mishaps like the recent US Airways splash-landing in the Hudson River, the crash at Amsterdam’s Schiphol Airport and last December’s Continental Airways runway skid in Denver, you’d think all passengers seated in exit rows would be paying more attention to their responsibilities.

But a flight-attendant friend told me that since the recent crashes, she’s actually noticed an increase in passengers not taking the situation seriously. Another flight attendant complains that many frequent fliers aren’t even courteous enough to make eye contact when a crew member is giving a safety briefing.

Is saying ‘yes’ not good enough?
Inattention to exit-row instructions is not an issue for flight attendants alone. Many fliers are concerned as well.

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Alan Stolzer is a frequent flier and an aviation sciences professor at Embry Riddle Aeronautical University in Daytona Beach, Fla. While the FAA requires airlines to make sure that exit-row passengers meet the criteria set forth in a five-page list of exit-row regulations, Stolzer notices that airline crew members are sometimes lax about enforcement.

“Flight attendants are often uneven about what they say to the passenger and about what kind of response they’re looking for,” he said. “I’ve seen some flight attendants do a thorough job and others just walk by.”

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Like flight attendants and other travelers I’ve talked with lately, Stolzer has a few ideas that might help passengers better understand their exit-row responsibilities.

“There could be a mock-up of an emergency exit door at the airport so people can try to pull that door out and set it on a seat,” says Stolzer. “Another idea would be some sort of incentive program where people could get a discount if they’re able to pass a course. There’d be an extra cost to the airlines associated with that idea, so I’m certain most airlines would not jump at that opportunity.”

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