In office, Palin hired friends and hit critics

The Wasilla High School yearbook archive now doubles as a veritable directory of state government. Ms. Palin appointed Mr. Bitney, her former junior high school band-mate, as her legislative director and chose another classmate, Joe Austerman, to manage the economic development office for $82,908 a year. Mr. Austerman had established an Alaska franchise for Mailboxes Etc.

To her supporters — and with an 80 percent approval rating, she has plenty — Ms. Palin has lifted Alaska out of a mire of corruption. She gained the passage of a bill that tightens the rules covering lobbyists. And she rewrote the tax code to capture a greater share of oil and gas sale proceeds.

“Does anybody doubt that she’s a tough negotiator?” said State Representative Carl Gatto, Republican of Palmer.

Yet recent controversy has marred Ms. Palin’s reform credentials. In addition to the trooper investigation, lawmakers in April accused her of improperly culling thousands of e-mail addresses from a state database for a mass mailing to rally support for a policy initiative.

While Ms. Palin took office promising a more open government, her administration has battled to keep information secret. Her inner circle discussed the benefit of using private e-mail addresses. An assistant told her it appeared that such e-mail messages sent to a private address on a “personal device” like a Blackberry “would be confidential and not subject to subpoena.”

Private e-mail addresses used for state business
The governor’s office did not respond to questions on the topic.

Ms. Palin and aides use their private e-mail addresses for state business. On Feb. 7, Frank Bailey, a high-level aide, wrote to Ms. Palin’s state e-mail address to discuss appointments. Another aide fired back: “Frank, this is not the governor’s personal account.”

Mr. Bailey responded: “Whoops~!”

Mr. Bailey, a former mid-level manager at Alaska Airlines who worked on Ms. Palin’s campaign, has been placed on paid leave; he has emerged as a central figure in the trooper investigation.

Another confidante of Ms. Palin’s is Ms. Frye, 27. She worked as a receptionist for State Senator Lyda Green before she joined Ms. Palin’s campaign for governor. Now Ms. Frye earns $68,664 as a special assistant to the governor. Her frequent interactions with Ms. Palin’s children have prompted some lawmakers to refer to her as “the babysitter,” a title that Ms. Frye disavows.

Like Mr. Bailey, she is an effusive cheerleader for her boss.

“YOU ARE SO AWESOME!” Ms. Frye typed in an e-mail message to Ms. Palin in March.

Many lawmakers contend that Ms. Palin is overly reliant on a small inner circle that leaves her isolated. Democrats and Republicans alike describe her as often missing in action. Since taking office in 2007, Ms. Palin has spent 312 nights at her Wasilla home, some 600 miles to the north of the governor’s mansion in Juneau, records show.

Where's Sarah?
During the last legislative session, some lawmakers became so frustrated with her absences that they took to wearing “Where’s Sarah?” pins.

Many politicians say they typically learn of her initiatives — and vetoes — from news releases.

Mayors across the state, from the larger cities to tiny municipalities along the southeastern fiords, are even more frustrated. Often, their letters go unanswered and their pleas ignored, records and interviews show.

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Last summer, Mayor Mark Begich of Anchorage, a Democrat, pressed Ms. Palin to meet with him because the state had failed to deliver money needed to operate city traffic lights. At one point, records show, state officials told him to just turn off a dozen of them. Ms. Palin agreed to meet with Mr. Begich when he threatened to go public with his anger, according to city officials.

At an Alaska Municipal League gathering in Juneau in January, mayors across the political spectrum swapped stories of the governor’s remoteness. How many of you, someone asked, have tried to meet with her? Every hand went up, recalled Mayor Fred Shields of Haines Borough. And how many met with her? Just a few hands rose. Ms. Palin soon walked in, delivered a few remarks and left for an anti-abortion rally.

The administration’s e-mail correspondence reveals a siege-like atmosphere. Top aides keep score, demean enemies and gloat over successes. Even some who helped engineer her rise have felt her wrath.

Dan Fagan, a prominent conservative radio host and longtime friend of Ms. Palin, urged his listeners to vote for her in 2006. But when he took her to task for raising taxes on oil companies, he said, he found himself branded a “hater.”

It is part of a pattern, Mr. Fagan said, in which Ms. Palin characterizes critics as “bad people who are anti-Alaska.”

Aides sit in on interviews
As Ms. Palin’s star ascends, the McCain campaign, as often happens in national races, is controlling the words of those who know her well. Her mother-in-law, Faye Palin, has been asked not to speak to reporters, and aides sit in on interviews with old friends.

At a recent lunch gathering, an official with the Wasilla Chamber of Commerce asked its members to refer all calls from reporters to the governor’s office. Diane Woodruff, a city councilwoman, shook her head.

“I was thinking, I don’t remember giving up my First Amendment rights,” Ms. Woodruff said. “Just because you’re not going gaga over Sarah doesn’t mean you can’t speak your mind.”

This article, "Once Elected, Palin Hired Friends and Lashed Foes," first appeared in The New York Times.

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