HSBC continues recovery after computer crash

updated 8:54 p.m. ET Aug. 22, 2008

BUFFALO, N.Y. - HSBC Bank USA is apologizing to customers following a computer crash that interrupted services and delayed payday for thousands of people.

A statement from the bank Friday said while most of the impacted systems are now up and running, recovery efforts continue.

The problems started Sunday when the bank's core computer in Buffalo went down, leaving some customers without up-to-date account information. Thousands of University at Buffalo and Catholic Health System employees with direct deposit were late getting paid.

The bank's branches have been staying open late to manually handle some transactions.

The bank has said customers shouldn't incur overdraft fees from HSBC and that customer funds have always remained secure.

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