Colleges expand career counseling to alumni

updated 8:18 p.m. ET Oct. 1, 2007

Dozens of colleges and universities have begun offering career-counseling services not just to recent graduates but to thousands of alumni, including some former students who completed their degrees a decade ago or longer.

At schools like Willamette University in Oregon, the expanded career services are also part of a broader effort to keep alumni engaged in the college community — something that makes them more likely financial supporters down the road.

“When we call them for their annual fund gift, they’re not only going to say Willamette is a place where I spent four great years and that gave me a fabulous foundation liberal arts education, but it continues to provide value and service,” said David Audley, the school’s director of alumni and parents relations.

When the tech sector collapsed in the early 2000s, many alumni sought help from colleges, and schools began to think about new ways to help them. In the last year or two, the trend of hiring full-time counselors for alumni has taken off. A listserv for people who hold such jobs started two years ago with eight members and now has 125.

One ex-student describes experience
Among the institutions offering alumni services is the University of Texas at San Antonio, where Angelina Roman graduated a decade ago. At the time, the school helped her land a job with business technology company EDS.

After taking time off to care for her ailing father, Roman recently returned seeking another job and advice on a potential career change. She got help from the same counselor, Shirley Rowe, whose assignment is now offering career advice to former students.

“It was great walking into their office and being able to talk to Shirley, who I knew from back then,” Ramon said. “I have not seen any other place that tops all their resources.”

The idea of helping alumni is not entirely new. Many schools offer at least some career services to alumni, such as listservs and job banks, and a few have long-established programs offering comprehensive services like one-on-one counseling and assessment tests.

For instance, the University of Houston started an alumni career services program during the oil bust of the 1980s, when many graduates were looking for work. The University of Illinois has one of the larger programs, which is 20 years old and has three full-time staffers.

But it’s only in recent years that a significant number have begun devoting staff just to alumni. One reason is increasing job turnover in many professions has more former students looking for personalized advice.

“There was a time when if you got a job with a major corporation, you pretty much stuck with them and got your gold watch,” said Jack Rayman, director of career services at Penn State. Now, he says, graduates can expect to hold seven to 10 different jobs.

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