Workplace prevention
Even as the debate rages on within the medical community and increasingly in the courts, some businesses are taking steps to combat Internet addiction beyond implementing Internet-use policies. Young, author of "Caught in the Net," says she regularly speaks to companies about Internet addiction. "They want to deal with the problem of abuse and minimize that as much as they can," she says. Young says she sees everyone from IT professionals obsessed with Web surfing, to administrative assistants glued to eBay, to self-employed lawyers who are missing deadlines because of a fixation with Internet porn. Still, most companies are leery of treating Internet abuse as an addiction. "Overall companies are still a little hesitant to look at it as an addiction," says Young. "But if they look at the costs, it makes more sense than just firing people."

Employers try to alert employees to the potential of the problem, by paying for talks or literature, in order to avoid problems such as lost productivity, too much demand on company bandwidth, and sexual-harassment claims from employees who see objectionable material on a colleague's computer. However, some businesses are concerned enough about the cost of replacing otherwise good employees that they send employees to rehabilitation clinics.

When it comes to Internet overuse, some companies are finding the best cure isn't firing, but preventive medicine. Some limit Internet access to only those employees who need it to do their jobs. And they are spending money on filtering and blocking software to keep employees from surfing the Web for personal use.

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Sensible limits
Continental Airlines acknowledges it's impossible to ban all personal use of the Web at work. Louis Obdyke, Continental's managing attorney for labor and employment issues, says the company lets employees occasionally surf the Web, shop, bank, or do other activities online—providing it doesn't interfere with productivity. "It's pretty much under a rule of reason," says Obdyke. "If you get your work done and you go on the Internet during the workday, we wouldn't see that as a problem."

When Internet use causes work to suffer, stiffer measures are taken. And an employee who can't improve or who visits adult or pornographic sites while at work is susceptible to firing. As for whether Internet abuse is comparable to other disorders such as alcoholism, Obdyke is clear: "We don't recognize this Internet addiction idea."

Depending on the outcome of Pacenza's case and others likely to follow, companies like Continental may have to.

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