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AOL e-mail delayed by software glitch

Millions of messages stuck in queue, company says

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updated 2:24 p.m. ET June 1, 2006

NEW YORK - Millions of AOL users encountered delays sending and receiving e-mail Thursday as the company worked to identify and fix a software glitch.

AOL spokesman Nicholas Graham said the company was investigating the cause of the problems, which began late in the morning.

He said millions of messages were stuck in a queue and all would eventually get delivered. But as technicians tried to fix the problem, he said, users faced difficulties accessing their accounts, particularly through AOL's Web interfaces.

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The glitch affected both AOL.com e-mail for paid subscribers and its free AIM.com offering, which the Time Warner Inc. Internet unit began offering a year ago to lure nonsubscribers to its ad-supported sites.

As of March 31, AOL had 18.6 million subscribers in the United States. According to comScore Media Metrix, AOL had 43 million active users of its AIM instant-messaging service in April, all of whom are eligible for AIM.com e-mail accounts.

© 2009 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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